Other FAQs

Do you have a physical store?
•  Not yet, but continuously working towards improving the quality of every customer’s experience.

Are your pieces hypoallergenic?
•  Some designs are hypoallergenic. We make sure to indicate which ones are.

Do you do meet ups?

•  NO, sorry, we don't. We do allow same-day delivery for rush orders via Lalamove or GrabExpress.

How long can you reserve the items?

•  We can only hold reservation for 3 days. Unpaid orders after 3 days will automatically be cancelled. This is to give way to other customers who want or need to purchase the said items.

Do you allow cancellations?
• Generally, NO, but we do understand in case you have an emergency or any problems. Let us know as soon as possible. All unpaid orders after 3 days from order date will be cancelled as well.

What materials are your jewelry made of?

•  We use a variety of base and plating materials — Stainless Steel, Sterling Silver, 24k or 18k Gold-plating and eco-friendly alloy. Fret not, every piece will have a thorough description of the material used.

Can you customize?
•  Yes, we do. You may email us at mazeeph@gmail.com. We will then let you know if we can proceed with the design & give you a reasonable price quotation.
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Choose from these materials –– Sterling Silver 92.5, 18k Gold/Rose Gold plating, 14k or 18k Solid Gold/White Gold.
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Need more help? Contact us.
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